Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t guarantee you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping costs are the responsibility of the customer.
Due to the nature of downloadable patterns, they are not eligible for return, unless they have not been downloaded or a duplicate order was made.
To complete your return, please contact us and we will assist you.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
Sale items can be refunded for the purchase price, unless they are specifically marked “final sale”.
Shipping returns
To return your product, you should mail your product to: The Cloth Parcel, PO Box 112, Providence, UT 84332.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.